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It's an ambitious
mission: to deliver and maintain end-to-end, outsourced IT services
– voice and data – that support the intensive requirements
of hedge funds and other specialty investment-management firms.
Yet, regardless
of the scope of a project, all Netcom services are governed by
a common set of key principles:
Technology Risk Management –Netcom manages
a client's IT infrastructure with an understanding that technology
risk should NEVER be an issue of concern.
Reliability –Netcom implements enterprise-class
architectures for all clients. The robustness of Netcom's client
networks provides an extra level of stability.
Scalability – All of our implementations
are designed to scale as clients' business needs grow.
Security – Maintaining the highest level
of data security is a non-negotiable requirement in every engagement.
Netcom develops bullet-proof networks that ensure clients are
not unnecessarily exposed to threats.
Redundancy – A hedge fund cannot tolerate
unplanned downtime. That's why Netcom builds in facilities and
plans for fail-over, business continuity, and disaster recovery.
Accountability – Customers want a hands-off,
zero-hassle solution for their IT infrastructure. In every instance,
Netcom is the single point of contact you turn to for every IT
infrastructure issue. We handle it all and we're accountable directly
to you through a variety of ways: on-site assistance, 24-hour
help desk, remote monitoring, preventive maintenance, backups,
and more.
Professionalism – To ensure you receive
current, innovative solutions, our staff maintains a standard
of excellence through our ongoing training programs. Staff certifications
include MCSE, MCP, CCNA, CCDA, CCNP, CNE, CNA and SAN Security.
With Netcom as your long-term partner, you'll work with a team
of dedicated professionals whose priority is to always deliver
quality, timely and professional service. And unlike contractors
and temps (whose commitment and expertise can vary), Netcom's
entire engineering staff consists of full-time employees, most
of whom have lengthy tenures with the company.
With Netcom's deep technical bench, you never have to worry about
your internal IT staff being sick or on vacation. You always have
access to experts on nearly every conceivable IT issue your firm
will face. If you need a custom-built technical solution or simply
want to explore new technology, you can tap our entire IT organization.
At Netcom, our entire team becomes part of your team.
At
Netcom, our entire team becomes part of your team.
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Startup and Relocation
The voice
and data infrastructure is the lifeblood of any hedge fund, brokerage,
private bank, or other premium financial service.
Whether you're
launching your business or relocating to new facilities, you have
certain immoveable deadlines and non-negotiable requirements for
reliable and available IT services. Netcom understands these realities
and offers you smart services that help you during your startup
phase or during a transition/relocation.
We offer a
complete suite of turnkey design and implementation services that
create a highly reliable, secure, and efficient IT infrastructure
for your business. Not only do we manage all project planning
and design, we also work with your architect and building contractors
to make sure your real-estate plan reflects and supports your
IT requirements. What's more, we also personally perform the entire
physical installation of all equipment and software – it's
too important to leave to vendors or subcontractors.
The result:
On day one, your business is up, running, and ready to go. No
compromises. No excuses. No problems.
Project Planning, Design, and Management –
We handle every step throughout the startup or relocation process
with a dedicated manager and complete team.
Cabling – We plan all of your electrical
and cable requirements to ensure nothing's missed.
Computer Room Planning – We design and
plan your complete computer room (including HVAC selection and
installation). We optimize space consumption to accommodate your
current needs and plan for future growth.
Network Installation – We can handle the
complete configuration and implementation of your voice and data
network
Trading Floor Design – We're experts in the intricacies
and nuances of designing and installing a smart, efficient trading
floor.
Voice Solutions –Netcom designs, selects,
and installs complete telephony solutions – and can even
integrate multiple technologies to get you the right solution.
On-Site Installation – We personally procure
and install all hardware and software for you.
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Network Performance and Security
Hedge funds
traffic in some of the world's most valuable and sensitive data.
Hedge fund managers demand quick access to information in order
to make sound investment decisions.
That's why
network performance and security are a paramount concern. Solid
network security is a function of an intelligent configuration
and sound practices. Trust Netcom to get all of the details right
- to ensure the highest levels of availability, performance, and
security.
Our consultants
are among the industry's most talented and experienced professionals
who sit down with you to understand your business goals. Then,
using proven methodologies, tools, and best-practices, we craft
a customized plan to align those goals with a cost-efficient,
powerful, secure, and reliable network. Rely on Netcom for a complete
range of services that give your network world-class performance
and security:
-
Topology design and assessment
- Switch,
router, and firewall implementation
- VPN
setup
- Vulnerability
assessment
- Intrusion
detection and response
- End-to-end
multi-vendor network cabling
- Wireless
infrastructure solutions
- Fault-tolerant
networks
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Voice Solutions
For nearly years, Netcom
has installed and managed world-class voice
solutions for leading hedge funds and other investment firms.
We know the ins and outs of designing, installing,
implementing, and maintaining the premium voice services that
you rely on every minute of every day. We partner with a variety
of the industry's leading voice-solutions providers, ensuring
you receive a robust voice platform that's ideally suited to your
unique requirements.
Complete Voice Solutions
Procurement, installation, and management of your communication
systems
Integration of heterogeneous telecomm services to improve your
existing network including: > Phone Switches
> Direct lines
> Turret systems
> Headsets
> Line ordering
> Audio/Video conferencing
> VOIP
> Remote-user and location set-ups
> Home office integration
Follow-up
support and on-site maintenance of all equipment
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Disaster Recovery
If a power failure, hurricane, earthquake, riot,
or terrorist attack strikes, you need to be ready with smart business-continuity
plans.
The fact is, having thoughtful and complete contingency
plans – from data replication to remote hot sites - before
a natural or man-made disaster strikes can spell the difference
between business survival and failure.
Netcom offers
complete data-protection and disaster-recovery services that keep
your investment-management business up and running quickly and
efficiently after unplanned interruptions occur. With Netcom,
you're protected by a complete range of services, including our
vSite disaster-recovery service:
-
24 x 7 x 365 monitoring of your hardware
- Complete
business-continuity and contingency planning
- Weekly
software updates
- Remote-access
testing Weekly random user-account testing
-
Nightly replication of defined mission-critical data with daily
notification and pass/fail logging
-
Weekly data comparison
-
Bimonthly on-site collocation inspection
-
Quarterly vSite testing
Four Levels Of Disaster Recovery Services:
-
Basic Tape Backup and Off-Site Archival –
Use existing hardware and software to create a daily tape backup
of mission-critical data that is physically transported to an
off-site location for safe archival.
-
Netcomvault – This is a continuous and
automatic backup service that uses your Internet connection to
continuously and securely transmit back-up data to a secure off-site
Neetcom.
-
VSite – Netcom's Virtual Site (vSite) is
the disaster recovery solution that gives you remote connectivity
to your firm's mission critical applications and data that reside
safely off-site, away from your business location. We customize
each vSite to ensure that any authorized employee can achieve
fast and secure access with a simple Internet connection from
anywhere in the world.
-
Customized Solutions –Netcom can help you
with a customized solution ranging from the creation of an Netcom
Vsite to a standalone operating site that allows an immediate
return to full IT operations.
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Internet Service
The last thing a hedge fund wants to do is wrestle
with the complexities of obtaining and maintaining business-grade
Internet service.
Leave it to Netcom
- our professionals are experts in all business
and technical aspects of data connectivity. As a true Internet
Service Provider (ISP) – on par with Tier One carriers such
as Cogent, Level 3, MCI, and Savvis - we can get your business
the right bandwidth, in the right configurations, at the right
price.
-
Metro Fiber – A dedicated high-speed connection
for companies that require high bandwidth for brief periods.
Full T1 Service – Use a dedicated line for high-speed connectivity
when your business has consistent demands for high bandwidth.
- Dual-Carrier
T1 – Get high-speed T1 connections through Netcom
Integration and another Tier One provider
to obtain maximum performance and availability. Netcom can coordinate
the ASN and BGP implementation with the second carrier for a seamless
integration.
-
Managed Security – Our network logging and intrusion
detection systems detect cyber attacks in real time, to minimize
any potential damage.
- Full
Domain Name Management – To ensure a stable Web
presence, Netcom
registers your domain names, and promptly
configures mail routing (MX) and other DNS records.
- 24x7
Line Status and Performance Monitoring – The Netcom
Network Operations Center (NOC) monitors
availability and performance of all circuits, and proactively
involves your local circuit provider to address repair issues.
End-to-End VPN Configuration –Netcom
can perform end-to-end configuration and
management of remote connections and VPNs.
- Higher
Availability – Using redundant architectures, Netcom
leverages multiple Tier One upstream Internet
providers (such as UUNet, Cable & Wireless, and NTT) to improve
availability and performance.
Gateway Access – We can directly connect your business to
many financial services networks ECINet - an invaluable resource
during disaster recovery.
-
Direct Access to Netcom FTP Servers – Our
high speed FTP servers contain support files and data specific
to the financial services industry. This allows our technicians
to quickly and easily download the latest updates.
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Website
Designing and Development
Netcom has professional team of designers and coders to provide
web solutions.
Services offered:
In a new era of increasing scrutiny, e-mail and
IM represent not only unprecedented speed and efficiency but also
new sources of vulnerabilities, exposures, and costs.
Pursuant to SEC regulations, you're under the
gun to carefully archive all of those e-mails and IMs for years
to come.
Fortunately, Netcom
has the answer. We offer our clients a comprehensive,
SEC-compliant solution that provides secure and efficient archival
of all e-mail and instant messages. We leverage technologies such
as iLumin Assentor, IMLogic's IM Manager, and other carefully
selected best-of-breed tools to build comprehensive solutions
that typically include archiving, storage, search, and retrieval.
-
SEC Compliant – Netcom stores your e-mail
and IM records in a legally compliant electronic format for the
proscribed time period.
-
Comprehensive – Our solution copies every
e-mail and instant message to a secure third-party facility .
-
Easy Searching – Netcom's solution indexes
all captured records and provides simple searching and retrieval
through a secure Web site using simple operands.
- Flexibility
– View and/or download messages in their original
format with attachments.
- 24
x 7 Availability – You can access your archives
anytime from anywhere – securely and easily.
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Spam Control
As many as 30-40 percent of all Internet e-mail
messages are unsolicited spam.
At best, they're a time-wasting drain on your
company's productivity. At worst, offensive content can be a liability,
and their associated viruses can target vulnerabilities and exposures
in your IT infrastructure.
Fortunately, Netcom
has solid tools and strategies to minimize
the impact and damage of spam e-mail on your business. Our e-mail
filtering solution includes the industry-renowned Spam Assassin?
software and is fine-tuned for financial services clients, using
several different technologies to determine which inbound messages
are legitimate, and which are unsolicited junk messages. Best
of all, it can be customized for your own need and is self-adapting
to new spamming techniques.
All suspicious e-mail is quarantined by the filtering
system and scanned. If it judges the e-mail to be spam, it re-directs
the message to a dedicated "spam" folder, that users
can inspect and view through Microsoft Outlook. Netcom does NOT
delete any e-mail. You can also tune the sensitivity of the filter
to match your usage history.
-
Seamless spam filtration (one-time setup required)
-
Unattended, hands-off installation and implementation
- Only
legitimate e-mails are delivered directly to addressees
- Fully
automated process
- Ongoing
adjustments for increased accuracy
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Outsourced IT Solutions
Hedge fund executives want to focus on their core strengths -
managing investments and assets – not IT infrastructure
issues.
That's why many top funds entrust their entire IT responsibilities
to Netcom , making us their de facto CTO. We can structure customized
long-term engagements that provide you with quality, timely, and
professional on-site support, as well as live helpdesk support.
Netcom can place one or more technology professionals at your
firm on a full-time basis, giving you all the benefits of our
regular IT support plus the presence of an Netcom engineer to
assist you at all times.
Account managers are assigned to all clients with a dedicated
on-site Netcom engineer. We schedule regular meetings to discuss
technology questions, outstanding issues, new ideas and software/hardware
upgrades. Your account manager also acts as the primary contact
with all your third-party vendors.
The Services and Benefits of Outsourced IT Services from
Netcom
-
Computer and telephone user setup, administration, and
troubleshooting
- Network
security and intrusion detection
- Procurement
of hardware and software
- Remote
monitoring of servers and data back-ups
- Software
upgrades, including anti-virus applications
- Hardware
and network upgrades
- Management
of third-party vendors
- Testing
of redundant systems
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