Netcom USA, Inc. was established in 1995 and is a privately-owned IT service New York company headquartered in New York City with locations in Atlanta and India. We are the technology support infrastructure for professional organizations and nonprofits on the Eastern Seaboard and throughout the country. We specialize in small business IT support for companies that range from 10 to 200 employees.

Services Overview

It’s an ambitious mission: to deliver and maintain end-to-end, outsourced IT services – voice and data – that support the intensive requirements of hedge funds and other specialty investment-management firms.

Yet, regardless of the scope of a project, all Netcom services are governed by a common set of key principles:

Technology Risk Management – Netcom manages a client’s IT infrastructure with an understanding that technology risk should NEVER be an issue of concern.

Reliability – Netcom implements enterprise-class architectures for all clients. The robustness of Netcom’s client networks provides an extra level of stability.

Scalability – All of our implementations are designed to scale as clients’ business needs grow.

Security – Maintaining the highest level of data security is a non-negotiable requirement in every engagement. Netcom develops bullet-proof networks that ensure clients are not unnecessarily exposed to threats.

Redundancy – A hedge fund cannot tolerate unplanned downtime. That’s why Netcom builds in facilities and plans for fail-over, business continuity, and disaster recovery.

Accountability – Customers want a hands-off, zero-hassle solution for their IT infrastructure. In every instance, Netcom is the single point of contact you turn to for every IT infrastructure issue. We handle it all and we’re accountable directly to you through a variety of ways: on-site assistance, 24-hour help desk, remote monitoring, preventive maintenance, backups, and more.

Professionalism – To ensure you receive current, innovative solutions, our staff maintains a standard of excellence through our ongoing training programs. Staff certifications include MCSE, MCP, CCNA, CCDA, CCNP, CNE, CNA and SAN Security. With Netcom as your long-term partner, you’ll work with a team of dedicated professionals whose priority is to always deliver quality, timely and professional service. And unlike contractors and temps (whose commitment and expertise can vary), Netcom’s entire engineering staff consists of full-time employees, most of whom have lengthy tenures with the company.

With Netcom’s deep technical bench, you never have to worry about your internal IT staff being sick or on vacation. You always have access to experts on nearly every conceivable IT issue your firm will face. If you need a custom-built technical solution or simply want to explore new technology, you can tap our entire IT organization. At Netcom, our entire team becomes part of your team.

At Netcom, our entire team becomes part of your team.